RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

 Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our team in Des Plaines, IL. 

 The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone. 

 RESPONSIBILITIES: 

 • Responds to homeowner install requests/inquiries. 

 • Customer facing; direct interaction w/homeowner. 

 • Schedules install with homeowner. 

 • Performs other data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations. 

 • Answers phone calls, determines nature of business, and directs individuals to appropriate resource. 

 • Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems. 

 • Searches records and files for specific data. 

 • Post entries in books of account, ledgers or other record keeping logs. 

 • Performs routine typing or word processing of materials, including lists, envelopes and form letters. 

 • Coordinates mailing, copying and other administrative projects. 

 • Maintains stock levels of supplies & brochures. 

 • Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application 

 • Serve as a department project team member and may perform routine special orders/requests. 

 • Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs. 

 QUALIFICATIONS: 

 • High School diploma or equivalent. 

 • Minimum of 1 - 3 years customer service experience. 

 • Basic word processing and spreadsheet skills. 

 • Ability to develop and establish good interpersonal relationships. 

 • Demonstrates ability to work and contribute to a team environment. 

 • Good phone etiquette and verbal/writing skills. 

 • Customer orientation. 

 • Flexibility & positive outlook. 

 • Listening skills. 

 • Detail orientation. 

 CULTURE AND BENEFITS: 

  We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations. In addition to excellent earning potential, we offer excellent benefits, such as low cost medical and dental insurance, and affordable dependent coverage. The other benefits may include: 

  * Vision/Life Insurance 

  * Health Savings Account contributions 

  * Paid holidays plus PTO 

  * 401(k) plan contributions 

  * Professional development and tuition reimbursement opportunities 

  * A culture that supports work-life balance 

  * An environment where collaboration is key 

  * Volunteer opportunities - on company time 

  * Employee Resource Networks 

  * Environmentally conscious business outcomes 

  * 12,000+ employees and career opportunities nationwide 

Salary Information:

 Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $19.45-28.15 an hour plus incentives.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.