Job Name:
Retail Service Representative (Service)- Detroit

General information

Location: Livonia, MI
Date:
15-Apr-2025
Company:
Renewal by Andersen
Posting City: Livonia, MI
Ref #:
7844
Job Category:
Customer Service, Operations
Posting City:
Livonia
State:
MI

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

RESPONSIBILITIES: 
 * Responds to customer (homeowner)/delivery partner requests/inquiries.
 * Processes complex orders/requests, with 100% accuracy from intake to filing.
 * Ensures customer management system is updated appropriately.
 * Clarifies, diagnoses, and resolves customer order issues.
 * Schedules appointments with homeowners.
 * Creates packets or other materials as required for sales fulfillment process.
 * Prepares customer correspondence.
 * Identifies and implements ways to improve overall level of service.
 * Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
 * Administers programs, i.e., customer referral program.
 * May train others in office and customer service processes.
 * May create purchase orders, process payments or process receipts.

 QUALIFICATIONS:
 * High school diploma or equivalent plus 2-4 years' work experience to include order processing work. 
 * Demonstrated word processing, spreadsheet and general computer skills.
 * Strong phone etiquette & verbal skills to facilitate problem resolution.
 * Intermediate writing skills.
 * Able to determine customer needs and assist in resolving issues for assigned area.

SALARY INFORMATION: Pay is based on several factors including, but not limited to, work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $17.65-$21.65 per hour. 

CULTURE AND BENEFITS:

Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.

Benefits include, and are not limited to:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
Posting City:
Livonia, MI
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