SUMMARY

Renewal by Andersen has an opportunity for an Order Entry Retail Service Representative (RSR) with our team in Our CAP region.  This position is a hybrid role and the RSR will work out of our Jessup, MD office. The RSR will focus on customer order entry. This is not a customer-facing role and is more closely aligned to data entry and administrative duties. The training period will 100% onsite in our Jessup, MD office, and the work schedule will be 8am-4:30pm, Monday through Friday.

RESPONSIBILITIES:

• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.

QUALIFICATIONS:

• High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
• Demonstrated word processing, spreadsheet and general computer skills.
• Strong phone etiquette & verbal skills to facilitate problem resolution.
• Intermediate writing skills.
• Able to determine customer needs and assist in resolving issues for assigned area.
• Persuasiveness, time management skills, and results orientation.