RSR - Service Ordering - - 9870

Informations générales

Location: Des Plaines, Lockport, IL

Date:

11-nov-2025

Société:

Andersen Corporation

Posting City: Des Plaines, IL, Lockport, IL

Ref #:

9774

Catégorie de poste:

Operations

Posting City:

Des Plaines, Lockport

État:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

SUMMARY:

Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our Chicago team! The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone.

RESPONSIBILITIES:

• Create new work orders; schedule work orders to ensure service requests are process in accordance with KPIs..

• Verifying service requests are closed and submitting work orders for warranty.

• Provide Signature Service for homeowners and peers..

• Performs other data entry and administrative tasks related to RbA CORO service, of limited complexity and variety..

• Answers phone calls and emails, determines nature of service concerns and directs individuals to appropriate resource, or supplies information.

• Maintains stock levels of supplies & brochures.

• Post and update customer management system with current service notes and status; other duties as assigned by supervisor.

QUALIFICATIONS:

• High school diploma or equivalent.

• Minimum of one year customer service experience.

• Basic word processing and spreadsheet skills.

• Ability to develop and establish good interpersonal relationships.

• Demonstrates ability to work and contribute to a team environment.

• Excellent phone etiquette and verbal/writing skills in a high-volume setting.

SALARY INFORMATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $19.45-$28.15 plus incentives.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Des Plaines, IL, Lockport, IL