HR Services Agent - - 8388

Informations générales

Location: Remote, MN

Date:

11-jui-2025

Société:

Andersen Corporation

Posting City: Oak Park Heights, MN

Ref #:

8292

Catégorie de poste:

Human Resources

Posting City:

Remote

État:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

SUMMARY

We are seeking a highly motivated HR Services Agent II with a sincere dedication to the delivery of an excellent experience for our employees, retirees, leaders and internal partners contacting the HR Services team with questions and requests. This role is critical to deliver consistent, high-quality service experience and the achievement of our goal to deliver a world-class experience. The ideal candidate is enthusiastic about people, operational excellence, and continuously improving the way we support our workforce. This role services as the first point of contact within HR to provide accurate information, maintain confidentiality, professionalism, positivity and integrity in all customer interactions.

PRIMARY RESPONSIBILITIES

Deliver an Excellent Experience: Provide Tier 1 HR support for all customers (employees, alumni, leaders, internal partners, and HR colleagues) that come in via phone call or ServiceNow cases using the knowledge base to ensure timely response, excellent experience, and effective escalation (as needed) in each interaction.
Data Integrity & Documentation: Ensure data integrity by capturing accurate and complete information for each interaction and resolution.
Champion HR Services & ServiceNow Adoption: Act as an HR Services SME providing guidance and learnings to HR colleagues and customers to drive efficiency, ServiceNow adoption and overall knowledge sharing.
Strengthen Knowledge Management: Use ServiceNow knowledge base & knowledge articles to support response to request and questions. Use learnings, observations & feedback to contribute to improvements within knowledge base(s) to ensure content is accurate, complete, accessible, and employee friendly.
Technology + Tool Adoption: Learn and leverage technology to ensure best use and optimization of systems (e.g., Workday, UKG, case management tools) to enhance service delivery.

QUALIFICATIONS AND SKILLS

Bachelor's degree preferred with 1-2 years' experience in benefits administration.
Deep Knowledge of HR plans, policies, practices, programs and systems
Excels in utilizing technology and systems to service customers.
Drive and passion around innovation and creative problem-solving
Excellent verbal and written communication skills
Love working with employees and helping others
Can handle high volume workload with ability to multi-task

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $27.25-$39.55 hourly.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Oak Park Heights, MN