POSITION SUMMARY:

Responsible for implementing strategies to foster a customer-focused, high performing, strategically aligned organization. Cultivates an environment of individual and team development, professionalism, knowledge, and sense of urgency that demonstrates our commitment to excellence. Supports opportunities to provide a competitive advantage in the marketplace by enhancing sales growth. Fosters a continuous improvement environment, implements initiatives that reduce cost, improve quality, enhance employee engagement, delivering a world-class customer experience. 

POSITION PRIMARY RESPONSIBILITIES: 

·         Develops employees, providing performance evaluations, regular feedback during monthly 1:1's and adhoc. Assists with employee development and career planning.  

·         Manages team daily operations, leads team meetings, develops, and reports out on KPIs to meet/exceed team goals and objectives and takes corrective actions as needed.  

·         Creates plans for appropriate and efficient staffing levels and coordinates training programs for the team.  

·         Fosters a continuous improvement environment, following visual communication processes. 

·         Implements continuous improvement opportunities. 

·         Serves as an escalation point for customers and business partners. 

·         Create a respectful work environment through effective conflict resolution. 

·         Requires knowledge of, or ability to learn systems, processes, and business tools.

·         Manages team personnel, salary and administration. Responsible for team key performance metrics, implementing team training and development plans and continuous improvements. Responsible for as few as 15 and as many as 30 direct reports.

POSITION MUST HAVE QUALIFICATIONS: 

·         Bachelor’s degree or equivalent demonstrated skills and abilities. 

·         3-4 years of formal or informal leadership experience. 

·         Highly effective communication both orally and written is required. 

·         Organizational, problem solving, and leadership skills are essential. 

·         Ability to effectively manage, lead and motivate others. 

POSITION NICE-TO-HAVE QUALIFICATIONS:

·         Customer Service experience preferred.  

·         Ability to work with all levels of individuals within functional area. 

·         Ability to assess team performance and take corrective actions to achieve team goals. 

COMPENSATION: 

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. 

Successful candidates in this role are expected to earn $77,255/year - $119,745/year.