Window Repair/Inspection Service Representative - - 6917

Job Name:

Window Repair/Inspection Service Representative

General information

Location: Phoenix, AZ

Date:

17-Oct-2024

Company:

Andersen Corporation

Posting City: Phoenix, AZ

Ref #:

6829

Job Category:

Field Service

Posting City:

Phoenix

State:

Description & Requirements

ANDERSEN CORPORATION SUMMARY
At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America.

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America.

Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

SUMMARY

The Window Repair/Inspection Service Representative will be responsible for the delivery and implementation of Enterprise service solutions that uphold the strategies of the Service Organization in the areas of Customer, Quality and Cost
Encourage and promote the long-term use of Andersen Enterprise products and services.
Promote corporate goodwill while limiting liability to the enterprise.

PRIMARY RESPONSIBILITIES

Provides specialty trade support for premium segments and customers. Collaborates cross-functionally to deliver an exceptional customer experience commensurate with the Andersen brand.
Manages escalated customer situations in conjunction with cross functional teams including but not limited to our corporate legal department. Leads negotiations and provides resolutions to legal claims and customer disputes.
Diagnoses customer needs and determines solutions in compliance with the warranty and policies.
Leads window and door installation training, guidance and clinics as needed.
Provides project management oversight for large-scale projects. Oversees the compliance and management of field water tests in accordance with industry-recognized standards.

QUALIFICATIONS AND SKILLS

Possesses advanced technical aptitude.
Ability to make high level decisions.
Demonstrates advanced problem-solving skills.
Demonstrates basic negotiation skills.
Demonstrates excellent verbal communication skills.
Possesses excellent customer service skills.

MUST HAVE QUALIFICATIONS

High school diploma or equivalent
High tolerance for ambiguity
Strong verbal and written communication skills
Demonstrates extensive product knowledge
Possesses basic computer skills

NICE-TO-HAVE QUALIFICATIONS

· Intricate knowledge of construction practices & regional requirements (procedures including, but not limited to testing practices)

PHYSICAL REQUIREMENTS SUMMARY

Must be able to stand for 8 hours

Must be able to lift 75 lbs

COMPENSATION

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68-102K.

CULTURE AND BENEFITS
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

Posting City:

Phoenix, AZ