Job Name:
Service Support Coordinator I

General information

Location: Bayport, MN
Date:
24-Aug-2023
Company:
Andersen Corporation
Posting City: Bayport, MN
Ref #:
3753
Job Category:
Field Service
Posting City:
Bayport
State:
MN

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

POSITON SUMMARY: 

The Service Support Coordinator provides support to internal and external customers. Collaborates across functional areas to build relationships and communicate service strategies, objectives, warranties, policies, and processes. Identifies, implements, and maintains continuous process and performance improvements to meet or exceed objectives and customer expectations.

PRIMARY RESPONSIBILITIES:

  • Identifies and recommends process improvements to enhance the customer experience
  • Support multiple process flows across more than one function (i.e., field service and vendor call center support, audit service part order and work order activity, etc.)
  • Supports cross functional customer-focused project initiatives
  • Maintains contractor processes to ensure compliance with legal and corporate policies, including insurance requirements and managing customer reimbursements
  • Provide troubleshooting and problem resolution support

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS

  • High School diploma or equivalent plus 3 years work experience to include training and processing work.
  • Proven ability to identify and drive continuous improvement opportunities
  • Self-motivated learner with proven problem solving and conceptual skills
  • Demonstrated strong communication skills
  • Knowledge of service policies, warranties, and procedures
  • Working knowledge of standard Microsoft Suite applications
  • Strong knowledge of technical and business tools.

SALARY INFORMATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).

CULTURE AND BENEFITS: 

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

·         Medical/Dental/Vision/Life Insurance  

·         Health Savings Account contributions  

·         Paid holidays plus PTO  

·         401(k) plan & contributions  

·         Professional development and tuition reimbursement opportunities  

·         Charity contributions 

·         Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

 

* 2020 Andersen brand surveys of U.S. contractors, builders & architects 
** 2020 Andersen Brand Survey of U.S. homeowners 

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate.  Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. 

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:
Bayport, MN