Job Name:
Senior IT Manager Salesforce

General information

Location: Cottage Grove, MN
Date:
28-Nov-2023
Company:
Renewal by Andersen
Posting City: Cottage Grove, MN
Ref #:
4383
Job Category:
Information Technology
Posting City:
Cottage Grove
State:
MN

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.  


SUMMARY:

This role provides leadership and ownership over the retail operations technology portfolio by overseeing Salesforce instances that support manufacturing order management through service management platforms. This role will help Agile Product Development teams identify, leverage, and augment organizational staff in order to drive Agile software development and operations/infrastructure efforts to frequently deliver an exceptional product that accomplishes the goals of the enterprise. This role will also act as the liaison between IT Leadership and Scrum Master/Product Owners, within the context of Teams resourcing skillsets. This role will champion the product roadmap for the IT Leadership and ensure optimal allocation of resources and staff to maximize business value and deliver results.

POSITION RESPONSIBILITIES:
  • Support team velocity and growth by identifying the correct allocations of staff to enable teams, redeploying individuals to teams based on medium and long-term technology needs, and effectively augmenting teams with external staff when necessary. Maintaining composition of Agile Teams, intelligently augmenting/reallocating only when necessary. Understanding when additional teams/staff are required and when teams/staff can be repurposed. 
  • Participate in the recruitment of necessary skills to support cross-functional self-organizing teams, both inside and outside Andersen. Work closely with Product Owner to anticipate impacts of organizational strategic announcements, company/product visions, and release/product roadmaps on staffing need. 
  • Help  with removing organizational barriers to team success. Serve as Point of Escalation for Scrum/Agile Product Teams. Propagate Agile Mindsets & Concepts across Business Partners & Leadership, in order to create further advocates for Transformation. Advocate for Agile transformation and continuous improvement via tools/capabilities, such as continuous integration, automated testing & deployment, Agile Planning Management tools, making the case to leadership around procuring funding.
  • Understand Impact of Technical Currency, Updates, Vendor Support changes/sunsets, Portfolio Scoring: Own working w/Product Owner to prioritize in Backlog and upcoming Sprints. Manage Financials, Budgets, Proposals, and conversations with Leadership. Work effectively with IT Leadership as well as Finance to propose and procure funding. Manage Financial reporting around Staffing and Procurement Budget usage. May manage Team Timesheets & Approvals. Lead performance appraisals and rewards allotment processes, may partner w/PO.
  • In partnership with Product Owner(s) manage occasional stakeholder communication, status reports, including budgeting. 
  • Manage Relationships with both Staffing and System Vendors: Service Level Agreements, Contract Negotiation. 
  • Actively engage in Communities of Practice forums and communication (via multiple channels) to foster organizational maturity and better Agile understanding, best practices amongst fellow People Managers, IT Leadership, as well as larger Agile community. 
DIRECTION OF OTHERS:
Oversees mix of employees and contractors in reporting relationships. Help Product Teams incorporate Technical Currency considerations as well as Leadership/Strategic Guidance in Roadmap planning and Backlog Prioritization.

MINIMUM QUALIFICATIONS:
  • Bachelor's degree (Computer Science, Software Engineering, Management Information Systems, Business Administration preferred).
  • A minimum of 5 years’ experience with Information Technology, Leadership, Development, Operations, Infrastructure efforts with progressive responsibility including a minimum of 3 years’ Salesforce experience with Service Cloud, Field Service, Sales Cloud and/or Experience Cloud.
  • Strong Leadership skills with ability to inspire and motivate.
  • Salesforce Certification Preferred: Administrator, Business Analyst, Service Cloud, Sales Cloud, Experience Cloud.
  • Agile Certification Preferred: Scrum, Scaling, Kanban, PMI-ACP. Other Certifications welcome: PMP, DevOps, Lean, Six Sigma.
  • A minimum of 3 years’ experience working in an agile environment (e.g. user stories, iterative development, etc.).
CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners

 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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Posting City:
Cottage Grove, MN