Job Name:
Retail Service Representative

General information

Location: Glenview, Lockport, IL
Date:
06-Apr-2023
Company:
Renewal by Andersen
Posting City: Glenview, IL, Lockport, IL
Ref #:
3070
Job Category:
Operations
Posting City:
Glenview, Lockport
State:
IL

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
SUMMARY 
We are looking to add a Customer Service Representative (RSR II) to our Renewal by Andersen team in Glenview, Illinois.  The focus is on providing customer service, accounts receivables and accounts payable services.  Analyze customer information, identify, and recommend actions.  Process orders/requests etc. 
 
PRIMARY RESPONSIBILITIES 
 
  • Responds to customer (homeowner)/delivery partner requests/inquiries.
  • Processes complex orders/requests, with 100% accuracy from intake to filing
  • Ensures customer management system is updated appropriately.
  • Clarifies, diagnoses, and resolves customer order issues
  • Schedules appointments with homeowners
  • Creates packets or other materials as required for sales fulfillment process
  • Prepares customer correspondence
  • Identifies and implements ways to improve overall level of service.
  • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
  • Administers programs, e.g. customer referral program
  • May train others in office and customer service processes
  • May create purchase orders, process payments or process receipts
 
QUALIFICATIONS AND SKILLS 

  • High school diploma or equivalent plus 2-4 years work experience to include order processing work. 
  • Demonstrated word processing, spreadsheet and general computer skills.
  • Strong phone etiquette & verbal skills to facilitate problem resolution
  • Intermediate writing skills
  • Able to determine customer needs and assist in resolving issues for assigned area.

NICE-TO-HAVE QUALIFICATIONS (3-5 Bullets Maximum Recommended):
 
 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners

 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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Posting City:
Glenview, IL, Lockport, IL
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