Job Name:
Retail Service Representative (Scheduling) Livonia

General information

Location: Livonia, MI
Date:
26-Mar-2025
Company:
Renewal by Andersen
Posting City: Livonia, MI
Ref #:
7718
Job Category:
Customer Service, Operations
Posting City:
Livonia
State:
MI

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone. 

  RESPONSIBILITIES: 

  • Responds to homeowner install requests/inquiries. 

  • Customer facing; direct interaction w/homeowner. 

  • Schedules install with homeowner. 

  • Performs other data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations. 

  • Answers phone calls, determines nature of business, and directs individuals to appropriate resource. 

  • Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems. 

  • Searches records and files for specific data. 

  • Post entries in books of account, ledgers or other record keeping logs. 

  • Performs routine typing or word processing of materials, including lists, envelopes and form letters. 

  • Coordinates mailing, copying and other administrative projects. 

  • Maintains stock levels of supplies & brochures. 

  • Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application 

  • Serve as a department project team member and may perform routine special orders/requests. 

  • Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs. 

  QUALIFICATIONS: 

  • High School diploma or equivalent. 

  • Minimum of 1 - 3 years customer service experience. 

  • Basic word processing and spreadsheet skills. 

  • Ability to develop and establish good interpersonal relationships. 

  • Demonstrates ability to work and contribute to a team environment. 

  • Good phone etiquette and verbal/writing skills. 

  • Customer orientation. 

  • Flexibility & positive outlook. 

  • Listening skills. 

  • Detail orientation. 

Compensation is a range $17.65-$25.65 hr annually. 

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
Posting City:
Livonia, MI
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