Job Name:
Retail Service Representative II

General information.test

Location: Laguna Hills, CA
Date:
14-Dec-2022
Company:
Renewal by Andersen
Ref #:
2700
Job Category:
Operations
Posting City:
Laguna Hills
State:
CA

Description & Requirements

RETAIL SERVICE REPRESENTATIVE ii

ANDERSEN CORPORATION SUMMARY

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

SUMMARY

Renewal by Andersen is adding a Retail Service Representative II to our Orange County team in Laguna Hills! This role’s main responsibilities are to schedule installations and to maintain an open line of communication with homeowners regarding any installation-related issues or changes. We are looking for an accomplished, driven candidate to help perfect our customers’ experience in upgrading their homes.

PRIMARY RESPONSIBILITIES

·       Serve as primary contact for scheduling customer installations utilizing proprietary software

·       Develop trust with homeowners and assist with problem-solving

·       Communicate diligently and timely with homeowners regarding any issues with product delivery or delays in installation date; reschedule as needed

QUALIFICATIONS AND SKILLS 

MUST HAVE QUALIFICATIONS

·       Superior communication and relationship-building skills

·       Ability to remain cool under pressure, good problem-solving abilities

·       Strong attention to detail and ability to organize/prioritize multiple tasks

·       Customer service experience

·       Experience with MS Office

NICE-TO-HAVE QUALIFICATIONS

·       Construction industry experience

·       Scheduling experience

CULTURE AND BENEFITS  

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 


Benefits include, and are not limited to: 

·       Medical/Dental/Vision/Life Insurance  

·       Health Savings Account contributions  

·       Paid holidays plus PTO  

·       401(k) plan & contributions  

·       Professional development and tuition reimbursement opportunities  

·       Charity contributions 

·       Nationwide career opportunities 


We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

 

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit-sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. 


* 2020 Andersen brand surveys of U.S. contractors, builders & architects 
** 2020 Andersen Brand Survey of U.S. homeowners