Ordering RSR II- LA - - 4382

General information

Location: Torrance, CA

Date:

08-Nov-2023

Company:

Renewal by Andersen

Posting City: Torrance, CA

Ref #:

4306

Job Category:

Operations

Posting City:

Torrance

State:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are looking to add a Retail Service Representative (RSR) II to our team in Torrance, CA.

Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes. Want to join our team?

PURPOSE: The Retail Service Representative will focus on providing customer service for delivery partners and customers.

RESPONSIBILITIES:
• Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations
• Answers phone calls, determines nature of business, and directs individuals to appropriate resource
• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
• Searches records and files for specific data
• Post entries in books of account, ledgers or other record keeping logs
• Performs routine typing or word processing of materials, including lists, envelopes and form letters
• Coordinates mailing, copying and other administrative projects
• Maintains stock levels of supplies & brochures
• Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
• Serve as a department project team member and may perform routine special orders/requests
• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

QUALIFICATIONS:
• High School diploma or equivalent
• Minimum of 1-year customer service experience
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

Compensation:

Compensation is a range $20-$29 per hour

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements)

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development & tuition reimbursement opportunities
• A culture that supports work-life balance
• An environment where collaboration is key
• Volunteer opportunities - on company time
• Environmentally conscious business decisions
• 10,000 employees and career opportunities nationwide

During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:

Torrance, CA