Job Name:
Ordering RSR- Ft. Myers

General information

Location: Fort Myers, FL
Date:
15-Nov-2023
Company:
Renewal by Andersen
Posting City: Fort Meyer, FL
Ref #:
4378
Job Category:
Administrative, Customer Service
Posting City:
Fort Myers
State:
FL

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
 FOCUS:
  * Providing customer service to homeowners and install partners.
  * Analyze customer information, identify, and recommend actions.
  * Process orders/requests.

 RESPONSIBILITIES:
  * Responds to customer (homeowner)/install partner requests/inquiries.
  * Processes complex orders/requests, with 100% accuracy from intake to filing.
  * Ensures customer management system is updated appropriately.
  * Clarifies, diagnoses, and resolves customer order issues.
  * Schedules appointments with homeowners.
  * Creates packets or other materials as required for sales fulfillment process.
  * Prepares customer correspondence.
  * Identifies and implements ways to improve overall level of service.
  * Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
  * Administers programs, e.g. customer referral program.
  * May train others in office and customer service processes.
  * May create purchase orders, process payments or process receipts.

 SCOPE:
  * Responsible for intermediate to complex level tasks.
  * Generally standard procedures, but with exceptions.
  * Able to provide back-up to other team members.

 BUSINESS KNOWLEDGE:
  * Advanced knowledge of RbA products/ services.
  * Intermediate knowledge of customers/install partners.
  * Intermediate knowledge of retail processes within multiple RbA business functions.




 QUALIFICATIONS:
  * High school diploma or equivalent plus 2-4 years work experience to include order processing work.
  * Demonstrated word processing, spreadsheet and general computer skills.
  * Strong phone etiquette & verbal skills to facilitate problem resolution.
  * Intermediate writing skills.
  * Able to determine customer needs and assist in resolving issues for assigned area.
  * Knowledge of Products/Services.
  * Persuasiveness
  * Time Management
  * Results orientation

 CULTURE AND BENEFITS:

We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential
 * Benefits
 *  Vision/Life Insurance
 *  Health Savings Account contributions
 * Paid holidays plus PTO
 *  401(k) plan contributions
 * Professional development and tuition reimbursement opportunities
 * A culture that supports work-life balance
 * An environment where collaboration is key
 * Volunteer opportunities - on company time
 * Employee Resource Networks
 * Environmentally conscious business outcomes
 * 8,000+ employees and career opportunities nationwide

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City:
Fort Meyer, FL
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