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Order Entry Specialist
General information
Description & Requirements
RENEWAL BY ANDERSEN SUMMARY:
SUMMARY
Renewal by Andersen has an opportunity for an Order Entry Retail Service Representative (RSR) with our team in Fort Myers, FL. This will focus on order entry of windows & doors for our homeowners and is aligned to data entry, internal operations, and administrative duties. The work schedule will be 8am-4:30pm or 8:30am-5pm, Monday through Friday, and it is 100% onsite.
RESPONSIBILITIES:
- Processes complex orders/requests, with 100% accuracy from intake to filing.
- Ensures customer management system is updated appropriately.
- Clarifies, diagnoses, and resolves customer order issues.
- Creates packets or other materials as required for sales fulfillment process.
- Prepares customer correspondence.
- Identifies and implements ways to improve overall level of service.
- Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
- Administers programs, e.g. customer referral program.
- May train others in office and customer service processes.
- May create purchase orders, process payments or process receipts.
QUALIFICATIONS:
- High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
- Demonstrated word processing, spreadsheet and general computer skills.
- Strong phone etiquette & verbal skills to facilitate problem resolution.
- Intermediate writing skills.
- Able to determine customer needs and assist in resolving issues for assigned area.
- Persuasiveness, time management skills, and results orientation.
SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements). The pay range for this role is $24.45-35.45 per hour.
CULTURE AND BENEFITS: