Job Name:
Installation Training Supervisor

General information

Location: Northborough, MA
Date:
11-Apr-2025
Company:
Renewal by Andersen
Posting City: Northborough, MA
Ref #:
7840
Job Category:
Installation
Posting City:
Northborough
State:
MA

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

Summary: To train and develop the skills, knowledge, ability and attitudes of new and existing installation crews and installers. Proper installation techniques, safety and compliance adherence, homeowner experience, business processes and other areas as designated are key areas of focus. Effective execution of job duties should deliver targeted OP profit, FTT rates, remake goals, DSO objectives, establish safe work practices, and Homeowner Experience targets.

POSITION RESPONSIBILITIES

In brief statements, describe up to 8 major activities that job incumbents are responsible for performing, and explain why they are performed. List them in order of importance, and estimate the % of time spent on each. Only include those responsibilities that make up 10% or more of the job, unless it is vital to the success of the job. Avoid acronyms and abbreviations. Use the TAB key to move to and complete each statement.

  • Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and Signature Service. Visiting Homeowner work sites to audit existing and new processes.
  • Conduct hands-on product installation training both at the facility and on the jobsite. This training will be conducted for all new installation hires along with refresher training of existing installers. Key components of this program include, but are not limited to:
    • Assures pre-arrival planning for materials and resources.
    • Proper job-site Safety and Set-up meet company standards.
    • Ensures compliance with RbA's installation process, procedures and local building codes.
    • Teaching and Delivering Signature Service, along with the importance of maintaining the A/W Brand.
    • Understanding and applying the "Critical Performance Factors" of proper window installation.
    • Ensures that newly learned skills are consistently applied.
    • Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
    • Ensuring install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.  
  • Routinely evaluates the impact of training on business results. Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.  
  • Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.  
  • Partner with the install leaders to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate.  
  • Support the recruiting efforts as needed to meet workforce requirements.  
  • Other duties as assigned by supervisor.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $75,000 - $85,000 salary, plus an annual incentive.   


CULTURE AND BENEFITS:

Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.

Benefits include, and are not limited to:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
Posting City:
Northborough, MA
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