ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

POSITION SUMMARY: 

A National Inside Sales Center career advancement opportunity that specializes in supporting Renewal by Andersen's initiative to lead and deliver a world-class digital homeowner experience. The purpose of this role is to schedule a sales appointment through online chat, text, or outbound phone calls. This employee is responsible for following the National Inside Sales Center's process standards, engaging in ongoing training with the National Inside Sales Center Coach and Leadership team and working in collaboration with peers and leaders to support the National Inside Sales Center's initiative to provide signature service to our internal and external partners.  

PRIMARY RESPONSIBILITIES:

·        Schedule a sales appointment through online chat, text, or outbound phone calls; this consists of following the company-prescribed "scripts" based on different customer inquiries.

·         Document all online chat, text, or outbound phone calls based on standard operating procedures.

·         Ensure a prompt and proper resolution of customer inquiries through Renewal by Andersen's corporate chatting and texting forums. This includes providing answers, suggesting a free in-home consultation, and additional information on website navigation and scheduling processes.

·         Assist with tracking and identifying process efficiencies and opportunities within the National Inside Sales Center's Digital Experience Initiative.

·         Participate and assist with the initial and ongoing training of new team members on core job responsibilities 

·         Collect and report feedback on IT issues related to the customer management system.

·         Participate in team meetings, One-on-one, and ongoing training as assigned by a leader within the National Inside Sales Center.

·         Other duties as assigned by Supervisor.

QUALIFICATIONS AND SKILLS:

MUST HAVE QUALIFICATIONS:

• High school diploma or equivalent
• One year of customer service experience that requires the use of a software application to assist customers, preferably in a contact center.
• Employees must have the ability to work an assigned eight (8) hour schedule, starting as early as 6:55 am CT and ending as late as 10:00 pm CT Monday through Sunday.
• Excellent data entry and typing skills; preferably must be able to type 45 wpm.
• Demonstrate a strong ability to multitask and problem-solve with a sense of urgency.
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately.
• Proficiency in Microsoft Excel
• Ability to effectively communicate via Zoom, Microsoft, email, live chat, etc. 
• Strong work ethic, ability to act independently, be self-motivated, and work within the context of a team environment.

SALARY INFORMATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).

CULTURE AND BENEFITS: 

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

·         Medical/Dental/Vision/Life Insurance  

·         Health Savings Account contributions  

·         Paid holidays plus PTO  

·         401(k) plan & contributions  

·         Professional development and tuition reimbursement opportunities  

·         Charity contributions 

·         Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

* 2020 Andersen brand surveys of U.S. contractors, builders & architects 
** 2020 Andersen Brand Survey of U.S. homeowners 

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate.  Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. 

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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