Job Name:
Inside Sales Confirmation Representative

General information

Location: Oak Park Heights, MN
Renewal by Andersen
Posting City: Oak Park Heights, MN
Ref #:
Job Category:
Call Center, Customer Service
Posting City:
Oak Park Heights

Description & Requirements


We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.



Prior to a Design Consultant visiting a home, a Confirmer will verify lead information to ensure RbA will meet homeowner expectations and that our Design Consultant is set up for a successful visit. In this position, you will work closely with your peers, homeowners and leaders across the organization including Sales Managers and Design Consultant to issue quality leads. 


·        Confidently follow RbA Confirmation processes to manage homeowner experience and business needs to issue quality leads. 

·       Identify potential concerns on leads, have a deeper discussion with homeowner to qualify or disqualify a project. 

·       Resell the value of the visit when we have a quality lead where a homeowner wants to cancel. 

·       Communicate via phone and/or text with homeowners and internal partners. 

·       Set inbound and outbound appointments as time allows. 




·       High School Diploma or equivalent.

·       Proficient working with multiple programs.

Confirmers use: Texting software, Enabled+, rForce, MS Teams, OneNote, etc. 

·       Work efficiently and effectively. 

·       Are active listeners who are meticulous with details and notetaking. 

·       Have strong verbal and written communication skills.  

·       The ability to multitask and solve problems. 

·       Are flexible and resilient in adapting to multiple demands, shifting priorities, and changing business conditions. 

·       Have a positive mindset that allows you to work well with peers and independently. 

·       Willing to work overtime as needed to set the team up for success. 

·       Employees must have the ability to work an assigned (8) hour schedule starting as early as 6am CST and ending as late as 10pm CST Monday through Sunday. 

If you are not only interested in advancing your career within RbA but you are interested in joining a passionate team who works closely together to ensure one another is successful,  
this is an opportunity for you. 


“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

 Benefits include, and are not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.


* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:
Oak Park Heights, MN