HR Services Supervisor - - 8409

General information

Location: Oak Park Heights, MN

Date:

11-Jun-2025

Company:

Andersen Corporation

Posting City: Oak Park Heights, MN

Ref #:

8313

Job Category:

Call Center, Customer Service, Human Resources

Posting City:

Oak Park Heights

State:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY

We are seeking a highly motivated, people-centric leader to manage our HR Service Center. This role is critical to deliver consistent, high-quality service experience for all 14,000 employees across the organization and the achievement of our goal to deliver a world-class experience. The ideal candidate is enthusiastic about people, operational excellence, and continuously improving the way we support our workforce. This leader will guide a team of HR representatives to resolve employee inquiries with empathy, accuracy, and efficiency, and will be responsible for service delivery metrics, improving usage/accuracy of knowledge management, and employee satisfaction.

RESPONSIBILITIES

Lead and Develop Team: Coach, mentor and manage a team of HR representatives to deliver exceptional service.
Champion Employee Experience: Advocate for, and ensure the delivery of, a seamless, people-centric HR experience across all HR touchpoints.
Drive Service Excellence: Monitor and analyze case data, identify trends, and drive continuous improvement in processes, tools, and experience.
Foster a Listening & Feedback Culture: Gather and act on employee feedback to continually refine service center operations and support a culture of listening
Continuous Improvement: Collaborate with cross-functional partners to streamline processes, reduce complexity, and improve employee outcomes.
Strengthen Knowledge Management: Collaborate with knowledge management ream to ensure content is accurate, accessible, and employee friendly.
Technology + Tool Adoption and Improvement: Partner on the optimization of systems (e.g., Workday, UKG, case management tools) to enhance service delivery.
Communication: Foster a culture of transparency, empathy, and consistency in all employee interactions.

QUALIFICATIONS

3-5 years of experience in HR operations, shared services, or a customer service environment, with at least 1-2 years in a supervisory or lead role
Strong people leadership and coaching skills
Deep commitment to employee experience and service mindset
Strong problem-solving and process improvement abilities
Experience with case management systems and HRIS platforms (ServiceNow HRSD, Workday and UKG preferred)
Excellent written and verbal communication skills
Ability to work in a fast-paced, complex environment with a high degree of empathy and discretion.

PREFERRED QUALIFICATIONS

Familiarity with knowledge base or digital assistant tools.
Change management or Lean/Six Sigma experience.
Certifications: HR certification (e.g., SHRM-CP, PHR).

Compensation

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $88,235-$136,765.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Oak Park Heights, MN