Field Technician II - - 3482

General information

Location: Livonia, MI, MI

Date:

19-May-2023

Company:

Renewal by Andersen

Posting City: Livonia, MI

Ref #:

3406

Job Category:

Field Service

Posting City:

Livonia, MI

State:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Renewal by Andersen is seeking a high performing Field Measure Technician supporting our Detroit market!

The Field Measure Technician will provide superior field support on RbA products by taking technical measurements prior to installation.

SERVICE RESPONSIBILITIES

• Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost-effective manner as possible; keep team members informed as needed of customer interactions and actions taken

• Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual

• Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.

• Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

TECHNICAL MEASURE RESPONSIBILITIES

• Accurately measure dimensions and determine installation processes for windows and doors

• Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications

• Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process

• Provide accurate measurements and documentation of job-related circumstances in a timely fashion

CULTURE:

• Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing, and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing.

QUALIFICATION AND SKILL REQUIREMENTS:

• High school diploma

• Valid Driver’s License

• 2 to 3 years’ experience with window installation preferred

• Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.

• Demonstrated interpersonal communication skills, strong listening & empathy skills

• Diagnostic skills: assessment, problem solving and decision making

• Organizational skills for managing work schedules, job priorities, and stock levels.

• Basic math skills; legible writing.

• Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules

SALARY INFORMATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:

Livonia, MI