Job Name:
Field Operations Technician

General information

Location: Menomonie, WI
Date:
23-May-2023
Company:
Andersen Corporation
Posting City: Menomonie, WI
Ref #:
3418
Job Category:
Information Technology
Posting City:
Menomonie
State:
WI

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
SUMMARY
The Field Operations Technician is primarily responsible for performing end-user support duties that span a range of activities within the operations as well as provide work direction to the overall Field Operations Team. Duties would include installing or maintaining personal computer hardware and software utilizing hands on and remote resolution capabilities. The Technician also troubleshoots a multitude of issues which range from desktops, laptops, network, telecom, video conferencing, VolP, mobility and or infrastructure problems in an office and manufacturing environment
 
 
PRIMARY RESPONSIBILITIES

  • Manages IT Incident queue and has the ability to work level I / II / III technician problems as needed
  • Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements
  • Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both
  • Installs and configures personal computer systems

QUALIFICATIONS AND SKILLS 

  •  Must be able to communicate and work effectively with others in and outside of the IT department
  • Minimum of four years relevant experience, supporting information systems operations.
  • 4+ Years’ experience in IT Relationship Customer Support
  • 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
 
SALARY INFORMATION: 
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).
 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners
 
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City:
Menomonie, WI
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