Job Name:
Customer Service Supervisor - Hybrid

General information

Location: Cottage Grove/Hybrid, MN
Date:
24-Feb-2023
Company:
Renewal by Andersen
Posting City: 
Ref #:
2915
Job Category:
Customer Service
Posting City:
Cottage Grove/Hybrid
State:
MN

Description & Requirements

RENEWAL BY ANDERSEN:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 

This Customer Service Supervisor - Hybrid position is responsible for supervising, training and coaching Retail Quality Coordinators who partner with retail to process reorders for the Renewal by Andersen retailer network. 
 
 
PRIMARY RESPONSIBILITIES:
Lead and develop team of Retail Quality Coordinators in a hybrid work model who process reorders while providing customer service to RbA retailers.
Participate in process improvement projects. 
Prepare metrics. 
Provide and develop training. 
Resolve escalated homeowner reorder scenarios and expedite as needed.
Other duties as assigned. 
 
QUALIFICATIONS AND SKILLS: 
Four - year degree or and equivalent combination of education and experience.  
Leadership skills.
Strong problem-solving skills. 
Multi-Tasking and time management skills. 
Coaching/Feedback. 
Strong communication skills. 
Team and relationship building skills. 
Continuous Improvement skills. 
Supervisory experience required.
Ability to train, coach and develop others.
Green Belt experience a plus. 

 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • 12,000 employees and career opportunities nationwide 
 
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners  
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
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