Concierge - - 3271

General information

Location: Northborough, MA, MA

Date:

09-May-2023

Company:

Renewal by Andersen

Posting City: Northborough, MA

Ref #:

3198

Job Category:

Operations

Posting City:

Northborough, MA

State:

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

SUMMARY

Provide a world class customer experience by answering customer calls and directing the customer to the person or department they are attempting to contact. Market variation in customer contact methods create increased non-service calls coming into the service department. This position will provide human interaction with the customer and support by listening and guiding to the appropriate department to serve them.

PRIMARY RESPONSIBILITIES

Build a concrete relationship with the homeowner
Create homeowner job file
Schedule homeowner’s tech measure, install date, and reminders
Work with retail Service Representatives and Scheduling teams to move the homeowner’s job through the process
Work with the Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or Job's in Progress
Post install phone call and survey
Resolve any post install situations

MUST HAVE QUALIFICATIONS

High School/GED/Equivalent
1+ years Customer Service experience
Data Entry Skills
Must possess strong communication skills and time management skills
Strong competence in Microsoft Office Software
High attention to detail
Excellent interpersonal skills and the ability to organize simultaneous tasks
Organized

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:

Northborough, MA