Centralized Contact Center Agent - - 7923

Job Name:

Centralized Contact Center Agent

General information

Location: , Remote

Date:

14-Apr-2025

Company:

Renewal by Andersen

Posting City: Remote, AZ

Ref #:

7828

Job Category:

Marketing (RbA)

State:

Remote

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY:

The Talent Acquisition Agent (TA Agent) will focus on delivering a best-in-class talent pipeline for Renewal by Andersen, and meeting/exceeding their performance metrics. They will collaborate with field managers to support their hiring needs. They are expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search and ensure they understand the job duties, responsibilities, and business requirements for each role.

This is a 100% remote position and the work schedule will be 10:30am-7pm CST, Monday through Friday.

PRIMARY RESPONSIBILITIES

Conduct a high volume of phone screens to reach 65-75% of our interested candidates.
Schedule interviews with management with a high goal of 75-85% show rate.
Reach out to candidates using specified methods, timing, and reporting.
Manage the candidate experience through the applicant tracking system & call center technology.
Support outbound calling activities when needed; follow the prescribed process to result leads and set future callbacks.
Source and scout potential talent using keyword searches, social networking and research tools.
Leverage in-house applicant tracking system to identify, attract, present and recruit top talent.
Organize post-interview debrief/feedback with interview teams and candidates.
Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities.
Other duties as assigned by supervisor.

QUALIFICATIONS AND SKILLS

MUST HAVE QUALIFICATIONS

High school diploma or equivalent
A strong value system, excellent judgment, unquestioned integrity
Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions.
Ability to control conversations in a professional, friendly manner.
Desire to work in a fast-paced, collaborative environment and effectively drive team results.
Self-motivated with very strong verbal and written communication skills.
Strong computer skills including MS Office and applicant tracking systems.

SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. The pay range for this position is $15.90-23.00 per hour, plus monthly commissions.

CULTURE AND BENEFITS:

Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

Posting City:

Remote, AZ