Job Name:
Associate Retail Quality Coordinator

General information

Location: Cottage Grove, MN
Date:
01-Mar-2023
Company:
Renewal by Andersen
Posting City: 
Ref #:
2954
Job Category:
Operations
Posting City:
Cottage Grove
State:
MN

Description & Requirements

RENEWAL BY ANDERSEN:

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Associate Retail Quality Coordinator - Hybrid use sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex/escalated reorders. Strong candidates would thrive in a fast - paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment as needed.
 
PRIMARY RESPONSIBILITIES:
  • Respond to customer/delivery partner fulfillment related requests/inquiries. (Combination of phone and email.)
  • Process more complex order requests.
  • Clarify, diagnose and problem-solve customer order fulfillment requests/issues.
  • Identify and implement ways to improve overall levels of service.
  • Communicate order fulfillment process information to internal delivery partners and provide customer/delivery partner feedback.
  • Responsible for intermediate to complex level tasks.
  • Serve as a department/corporate project team member.
 
QUALIFICATIONS AND SKILLS: 
  • High School diploma or equivalent plus 2 year's work experience.
  • Strong phone etiquette and verbal skills to facilitate problem resolution.
  • Intermediate writing skills.
  • Ability to work and contribute in a team environment.
  • Able to determine customer needs and assist in resolving issues for assigned area.
  • Customer oriented.
  • Results oriented.
 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
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