Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
We are hiring for an Accounting & Finance Coordinator who will ensure accuracy in payments received from homeowners as well as payments to our subcontracting partners. They are responsive for eliminating discrepancies and ensuring timely collection of unpaid balances.
PRIMARY RESPONSIBILITIES
| Accountable for managing AR with a focus on minimizing bad debt expense while ensuring high levels of homeowner satisfaction and maintaining lowest level of AR possible at all times. |
| Enters payments from homeowners & enters labor payments to our partners. |
| Makes decisions on collections and works with managers on escalated cases involving final demand letters, property liens, etc. |
| Responsible for managing and auditing accounts and access to 3rd party finance lender portals and admin payment portal. |
| Maintains and reviews key performance indicators (KPI’s). Audit and investigate as appropriate. Support and document implementation of process changes. |
| Cross-training and assisting in other areas of the business as decided by supervisor. |
| Investigates and resolves discrepancies involved with payments, refunds, financing, and business adjustments. |
| Responsible for training of all team members in retail location for process payments in portals and Salesforce. Maintain training documentation for successful onboarding of new team members. QUALIFICATIONS |
| High School diploma or equivalent plus a minimum of 1 year Accounting/Finance experience. |
| Advanced phone etiquette including qualified talk tracks involved in escalated collection calls with customers. Advanced word processing and spreadsheet skills. |
| Demonstrates ability to work and contribute to a team environment. |
| Strong verbal and writing skills. |
| Customer Orientation. |
| Flexibility & Positive outlook. |
| Negotiation Skills. |
| Detail Orientation. |
CULTURE AND BENEFITS
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
· Medical/Dental/Vision/Life Insurance
· Health Savings Account contributions
· Paid holidays plus PTO
· 401(k) plan & contributions
· Professional development and tuition reimbursement opportunities
· Charity contributions
· Nationwide career opportunities
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
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