Job Name:
Retail Service Rep II

General information

Location: Northborough, MA
Renewal by Andersen
Ref #:
Job Category:

Description & Requirements

We are looking to add Customer Service Representative (RSR) to our team in Northborough MA Renewal by Andersen.  The focus is on providing customer service, accounts receivables and accounts payable services.  Analyze customer information, identify, and recommend actions.  Process orders/requests etc. 


  • Responds to customer (homeowner)/delivery partner requests/inquiries.
  • Processes complex orders/requests, with 100% accuracy from intake to filing
  • Ensures customer management system is updated appropriately.
  • Clarifies, diagnoses, and resolves customer order issues
  • Schedules appointments with homeowners
  • Creates packets or other materials as required for sales fulfillment process
  • Prepares customer correspondence
  • Identifies and implements ways to improve overall level of service.
  • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
  • Administers programs, e.g. customer referral program
  • May train others in office and customer service processes
  • May create purchase orders, process payments or process receipts


  • High school diploma or equivalent plus 2-4 years work experience to include order processing work. 
  • Demonstrated word processing, spreadsheet and general computer skills.
  • Strong phone etiquette & verbal skills to facilitate problem resolution
  • Intermediate writing skills
  • Able to determine customer needs and assist in resolving issues for assigned area.


We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.  In addition to excellent earning potential, we offer excellent benefits, such as low cost medical and dental insurance, and affordable dependent coverage.  The other benefits may include:

  • Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan contributions
  • Professional development and tuition reimbursement opportunities
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities – on company time
  • Employee Resource Networks
  • Environmentally conscious business outcomes
  • 8,000+ employees and career opportunities nationwide

An Equal Opportunity and Veteran Friendly Employer