We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.”. As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

SUMMARY:

Responsible for the execution of enterprise maintenance solutions that elevate the Customer Experience in a luxury market utilizing discretion and always maintaining confidentiality. 

To represent the Andersen/MQ brand and encourage/promote the long-term use of Andersen/MQ Enterprise products and services.  Promote corporate goodwill while limiting liability to the enterprise.

PRIMARY RESPONSIBILITIES:

• Promotes excellent long-term customer business relationships while representing Andersen/MQ in a superior professional manner while assess the general condition of all units and provide work instructions to the Maintenance Associate and work alongside associate in completion of the maintenance tasks.
• Manage the client communication while onsite, including; answering any questions or concerns, providing a detailed report, obtaining client signature, and documenting any additional service needs as a result of the visit.
• Ensure the client property is left clean of any debris or dust from the performed services
• Assist the Field Technician as needed with troubleshooting and completion of MQ Service
• Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.
• Providing guidance to Maintenance Associates.

CULTURE AND BENEFITS:

“Be Orange. Be You.” is how we express our belief that by embracing our differences, and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners

Qualifications - External

• High school diploma and valid driver's license with clean driving record
• Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite      
• Able to climb and perform work activities safely while on ladders/scaffolding or other lift devices and lift over 100 pounds
• Experience in applying protective finishes to fine woodwork.
• Experience in repairing damaged/rotten wood and preparing surface for paint application
• Proficient in applying water base paint by brush and/or sprayer.
• Maintains high standards of dependability, including but not limited to: satisfactory attendance, safety compliance, and time management.
• Capable of working independently or as a team
• Leads team by example and motivate team to achieve desired results
• Possess mechanical aptitude
• Ability to travel – in (and very occasionally outside) of the primary territory