Job Name:
Internal Operations Supervisor

General information

Location: Glenview, IL
Renewal by Andersen
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Job Category:

Description & Requirements

Renewal by Andersen is looking for a leader to join our team in the Chicago market as an Internal Operations Supervisor!


Responsible for effectively organizing and coordinating the workflow of the branch operations impacting order processing, permitting, and accounts receivable.  This position is also responsible for the implementation of lean processes within these functions.


  • Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process.
  • Coordinate and oversee job folders and other documents related to the operational functions.
  • Responsible for AR with a focus on maintaining lowers level possible at all times.
  • Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded.
  • Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement.
  • Develop and maintain standard operation procedures for all function they are responsible for
  • Provide training and direct daily work of direct report(s)
  • Other duties as assigned by supervisor.


  • Bachelor’s degree and 3-5 years of outstanding customer service experience; or equivalent combination of education and experience
  • Demonstrated ability to work with minimal supervision
  • Proven ability to remain calm during stressful situations.
  • Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning.
  • Demonstrated leadership skills in directing, managing, and motivating employees.
  • Excellent communication skills: listening, written, and verbal
  • Excellent analytical skills for problem solving, interpreting data, and defining resolution.
  • Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.


·       Culture

    • We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives.  We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities.  We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential
  • Benefits
    • Vision/Life Insurance
    • Health Savings Account contributions
    • Paid holidays plus PTO
    • 401(k) plan contributions
    • Professional development and tuition reimbursement opportunities
    • A culture that supports work-life balance
    • An environment where collaboration is key
    • Volunteer opportunities – on company time
    • Employee Resource Networks
    • Environmentally conscious business outcomes
    • 8,000+ employees and career opportunities nationwide