Job Name:
Installation Process Manager

General information

Location: Livonia, MI
Date:
02-Jun-2022
Company:
Renewal by Andersen
Ref #:
1618
Job Category:
Installation
Livonia
MI

Description & Requirements

Our installation team in our Detroit, MI market has an exciting opportunity for an Installation Manager!

The Installation Manager manages the installation process, including technical measurement, warehouse, installation and service, to insure homeowner delight, efficiency and appropriate resource capacity for new CORO location or small market presence. Size, complexity and scope is a function of the unit volume generated at the specific location. Insure that installation process associates are prepared and able to deliver flawless installation and service the first time.

PRIMARY RESPONSIBILITIES:

· Insure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service. Research and/or develop new processes to increase efficiency and Homeowner satisfaction. Regularly visit Homeowner work sites to audit existing and new processes.

· Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.

· Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to insure resources are aliened, in a proactive manner, with demand fluctuations.

· Lead the safety initiates of the installation process associates to insure safe practices are in place and are followed. Insure that all regulatory required training is completed as appropriate. Participate as a team member on the Twin Cities CORO Safety Committee.

· Insure that all regulatory procedures and/or requirements impacting the installation process are met.

· Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.

· Participate, as a team member, with the Twin Cities CORO Leadership Team, to insure alignment and open and timely communication.

· Manage independent contractors (including contracts, selection and training) to insure that appropriate installation process capacity exists.

· Work directly with Homeowners to resolve installation process issues.


QUALIFICATION AND SKILL REQUIREMENTS:

· Four year degree or an equivalent combination of education and experience.

· Valid driver’s license with acceptable accident and moving violation motor vehicle record

· A minimum of 7 years of work experience in the home improvement or other closely related field.

· A minimum of 5 years of direct supervision experience.

· Previous customer service experience, especially win/win problem solving and conflict resolution skills required.

· Strong written and verbal communication skills.

· Knowledge of applicable building codes and construction techniques.

· Previous work experience recruiting and managing independent contractors.

· Ability to work and lead in a team environment.

· Basic financial knowledge. Previous P&L responsibility helpful, but not required

 

 

During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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