Job Name:
Field Technician I

General information

Location: Livonia, MI
Date:
17-Mar-2022
Company:
Renewal by Andersen
Ref #:
1059
Job Category:
Installation
Livonia
MI

Description & Requirements

Renewal by Andersen is seeking a high performing Field Service Technician supporting our Livonia, MI office.  

 

Purpose: Provide superior field support on RbA products by performing service or doing technical measures prior to installation

 

SERVICE RESPONSIBILITIES

  • Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken 
  • Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
  • Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.

TECHNICAL MEASURE RESPONSIBILITIES

  • Accurately measure dimensions and determine installation processes for windows and doors
  • Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications
  • Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
  • Provide accurate measurements and documentation of job-related circumstances in a timely fashion

COMMON RESPONSIBILITIES

  • Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

CULTURE:

  • Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.  We’re committed to making a difference through challenging ourselves each day, recognizing, and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing.

BENEFITS:

  • We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing.

QUALIFICATION AND SKILL REQUIREMENTS:

  • High school diploma.
  • 2 to 3 years experience with window installation preferred
  • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
  • Demonstrated interpersonal communication skills; strong listening & empathy skills
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
  • Diagnostic skills: assessment, problem solving and decision making 
  • Organizational skills for managing work schedules, job priorities, and stock levels.
  • Basic math skills; legible writing.
  • Initiative; ability to work independently.  Flexibility; Willingness to work variable work schedules

 

During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.