Job Name:
Field Service Technician I

General information

Location: Washington, DC, DC
Date:
02-Jun-2022
Company:
Andersen Corporation
Ref #:
658
Job Category:
Field Service
Washington, DC
DC

Description & Requirements

There is something meaningfully different about Andersen. A key to the company’s enduring success is our sincere and thorough effort to do the right thing for customers, for employees, for the community and for the environment.  We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations. 

 

PURPOSE:

 

Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience.   

To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services.  Promote corporate goodwill while limiting liability to the enterprise.

 

PRIMARY RESPONSIBILITIES:

  • Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.  
  • Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed.  Works independently or as part of a team, as necessary.
  • Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
  • Enforces warranty compliance.  Communicates and disseminates warranty policy information.
  • Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
  • Able to monitor and document product performance.  Communicates with responsible service support personnel on issues or product performance observations and trends.
  • Tactfully resolve difficult situations with customers (internal/external)
  • Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.
  • Adheres to all Andersen Window and Door policies, procedures and processes.
  • Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.
  • Travel – in (and very occasionally outside) of the primary territory.
  • Willingness to travel outside primary market area to support service organization as needed
  • Assists in product and service procedure training
  • In-home selling of options and upgrades, including labor.
  • Other field service / support duties as assigned
  • Very limited direction of others on job-sites/field projects

CULTURE AND BENEFITS:  Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We are committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

 

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to:

 

•        Company vehicle, phone and internet stipend, storage

 

•        Medical/Dental/Vision/Life Insurance

  

•        Health Savings Account contributions

 

•        Paid holidays plus PTO

 

•        401(k) plan contributions

 

•        Professional development and tuition reimbursement opportunities

 

•        A culture that supports work-life balance

 

•        An environment where collaboration is key

 

•        Volunteer opportunities – on company time

 

•        Environmentally conscious business decisions

 

•        10,000+ employees and career opportunities nationwide

 

Qualifications - External

Qualifications

  • High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
  • Customer Orientation
  • Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
  • Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite
  • Knowledge of products, service procedures and construction methods
  • Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app)
  • Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
  • Basic problem solving skills
  • Strong communication skills
  • Time management skills