Job Name:
Customer Experience Supervisor

General information

Location: Oak Park Heights, MN
Date:
08-Jun-2022
Company:
Andersen Corporation
Ref #:
1647
Job Category:
Customer Service
Oak Park Heights
MN

Description & Requirements

At Andersen, Orange is how we describe a spirit that drives us to imagine what’s possible. Our commitment at Andersen is to have an inclusive and diverse workplace where employees feel respected, valued and driven to realize their full potential. Whether in product development, our manufacturing processes, sales programs and services, the relationships we build—with our customers, our communities and each other—we see possibility everywhere, every day and use our collective talents to make it happen. We hope you’ll accept our invitation to Be Orange, Be You at Andersen.


PURPOSE:

Responsible for implementing strategies to foster a customer-focused, high performing, strategically-aligned organization. Cultivates an environment of individual and team development, professionalism, knowledge and sense of urgency that demonstrates our commitment to excellence. Supports opportunities to provide a competitive advantage in the marketplace by enhancing sales growth. Fosters a continuous improvement environment, implements initiatives that reduce cost, improve quality, enhance employee engagement, delivering a world-class customer experience.


RESPONSIBILITIES:

• Develops employees, providing performance evaluations, regular feedback during monthly 1:1's and adhoc. Assists with employee development and career planning.

• Manages team daily operations, leads team meetings, develops and reports out on KPIs to meet/exceed team goals and objectives and takes corrective actions as needed.

• Creates plans for appropriate and efficient staffing levels and coordinates training programs for the team.

• Fosters a continuous improvement environment, following visual communication processes.

• Implements continuous improvement opportunities

• Serves as an escalation point for customers and business partners.

• Creates a respectful work environment through effective conflict resolution

• Requires knowledge of, or ability to learn systems, processes and business tools.

• Manages team personnel, salary and administration. Responsible for team key performance metrics, implementing team training and development plans and continuous improvements. Responsible for as few as 15 and as many as 30 direct reports.


QUALIFICATIONS:

• Customer Service experience preferred.

• Highly effective communication both orally and written is required.

• Organizational, problem solving and leadership skills are essential

• Ability to effectively manage, lead and motivate others.

• Ability to work with all levels of individuals within functional area.

• Ability to assess team performance and take corrective actions to achieve team goals.

• 3-4 years of formal or informal leadership experience.

• Bachelor’s degree or equivalent demonstrated skills and abilities


CULTURE AND BENEFITS:

• "Be Orange. Be You." is how we express our belief that by embracing our differences, and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.


Benefits include, and are not limited to:

• * Medical/Dental/Vision/Life Insurance

• * Health Savings Account contributions

• * Paid holidays plus PTO

• * 401(k) plan & contributions

• * Professional development and tuition reimbursement opportunities

• * Charity contributions

• * Nationwide career opportunities


We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

 * 2020 Andersen brand surveys of U.S. contractors, builders & architects

 ** 2020 Andersen Brand Survey of U.S. homeowners


During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.