Job Name:
Customer Experience Representative (Temp-to-Hire) Work from Home

General information

Location: Oak Park Heights, MN
Andersen Corporation
Ref #:
Job Category:
Customer Service
Oak Park Heights

Description & Requirements

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Customer Experience and Response Team (CERT) Associate

 The Customer Experience and Response Team (CERT) at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service.

  This opportunity will involve a mix of onsite and digital training.

  Job Description:

   * Manage Inbound & Outbound calls in a timely manner

   * Focus is on processing non-standard customer orders/requests for fulfillment activities

   * Process non-standard orders/requests

   * Clarify orders/request with customers/delivery partners

   * Perform administrative tasks associated with job

   * Task level only. Performs assignments with general parameters

   * Utilization of multiple resources

   * General knowledge of products/services

   * General knowledge of customers/delivery partners

   * General knowledge of department business function and KPI’s

   * May work on routine special orders/requests

   * Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application

   * Serve as a department project team member

   * General knowledge of technical and business tools

   * General understanding of one or more area of order fulfillment

   * On occasion trains others on processes

   * Ability to develop and establish good interpersonal relationships

   * May assist with presentations for development purposes

   * Demonstrates ability to work and contribute in a team environment

  Job Expectations:

   * Tolerance of ambiguity

   * Drives continuous improvement opportunities

   * Represent "The Brand" BE ORANGE, BE YOU, BE INCLUSIVE, BE KIND

   * Positive, professional, empathetic, customer-focused, and solution-oriented

   * Be a team player

   * Meet personal/team qualitative and quantitative targets

   * Keep records of all conversations in our call center database in a comprehensible way

   * High School diploma or equivalent plus a minimum of 1-year work experience.

   * Critical thinking skills

   * Strong phone contact handling skills and active listening

   * Ability to multi-task, prioritize, and manage time effectively

   * Excellent communication skills

   * Flexibility

 Culture and Benefits:

 "Be Orange. Be You." is how we express our belief that by embracing our differences, and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

  Benefits include, and are not limited to:

  * Medical/Dental/Vision/Life Insurance

  * Health Savings Account contributions

  * Paid holidays plus PTO

  * 401(k) plan & contributions

  * Professional development and tuition reimbursement opportunities

  * Charity contributions

  * Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

  * 2020 Andersen brand surveys of U.S. contractors, builders & architects

  ** 2020 Andersen Brand Survey of U.S. homeowners

During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.