Job Name:
Call Center Sales Agent - Saint Cloud, MN

General information

Location: Saint Cloud, MN
Date:
18-Feb-2022
Company:
Renewal by Andersen
Ref #:
362
Job Category:
Call Center
Saint Cloud
MN

Description & Requirements

Renewal by Andersen’s innovative business model has propelled it to be the leading U.S. window replacement company.  Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.
 
Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment.  As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.
 
A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.
 
This role requires training in person in our Saint Cloud office for a minimum of 6 weeks.

Responsibilities
  • Meet or exceed incentive-based goals by converting inbound and outbound customer phone calls to appointments by using the company-prescribed script and methodology 
  • Actively make outbound phone calls to customers that have expressed interest in replacement windows from Renewal by Andersen. A successful Agent sells the value of scheduling an in-home consultation with a goal of converting the call to an appointment with our Design Consultant.
  • Intermittently field inbound phone calls to schedule appointments.
  • Navigate in multiple web-based computer systems while scheduling appointments and fielding/conducting phone calls.
  • Meet regularly with coaches and direct Supervisor to provide and receive feedback on job performance 

Qualifications
  • High school diploma or equivalent experience
  • Inside sales and/or Call Center experience preferred
  • Strong computer skills, and preferred experience using the following software: Microsoft Outlook, Microsoft Word, and Google Chrome.
  • Able to multitask and successfully navigate multiple software programs while communicating effectively with customers
  • Self-motivated to achieve goals around number of calls and appointments scheduled
  • Excellent communication skills, both verbally and in writing
  • Able to work non-traditional hours, including evenings and every other weekend.
  • Ability to work in the St. Cloud office for initial training and orientation period (estimated to be 6 weeks) and, as needed, in the future.
  • Ability to work successfully in a remote work environment while adhering to job and customer expectations.
  • High-speed Internet at 25 Mbps or higher (to connect to Renewal’s call center technology when remote)

What We Offer
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan and contributions
  • Profit Sharing - an up to $1,000 Quarterly Bonus!**
  • Paid parental leave
  • Short term disability
  • Professional development and tuition reimubursement opportunities
  • A culture that supports work/life balance
  • An environment where collaboration is key

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.  We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

Pay: From $15.00 per hour (64% base pay / 36% incentive)
On average, our Agents make $20/hr with base pay + commission.

**During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.