Retail Quality Manager - - 7328

Informations générales

Location: Cottage Grove, MN

Date:

09-jan-2025

Société:

Renewal by Andersen

Posting City: Cottage Grove, MN

Ref #:

7237

Catégorie de poste:

Customer Service

Posting City:

Cottage Grove

État:

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences.

We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

Increase sales revenue and customer experiences by leading reordering functions, continuous improvement activities and/or RBA initiatives. Responsible for engaging with Regional teams, Operations leaders, RBA Retailers, manufacturing and supply chain to resolve complex and escalated issues, delivering on our brand promise. Responsible for working cross functionally on a regular basis to resolve issues, identify and implement customer experience and cost saving opportunities. Actively work as a customer advocate across the network. Define, deliver and direct operational and strategic needs for RBA retail quality experience. Responsible for leading leaders and creating a world-class customer experience.

PRIMARY RESPONSIBILITIES

Drives alignment for significant financial decisions impacting quality and customer experiences utilizing strong negotiation and persuasion skills.
Acts as a lead liaison between retail and the RBA internal, legal department, logistics, supply chain and sales, providing resolution to escalated reorder issues.
Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience, reduce costs, and improve retail experience.
Direct multiple functions and / or strategic corporate initiatives/projects.
Collaborate with regional managers, quality team, supply chain, logistics and business team leadership across RBA on strategy to drive excellent customer experiences, supporting retail programs while reducing the cost to serve our customer
Create a collaborative framework with all functions or RBA (Business Unit Leadership, RD&I, Manufacturing, Quality, Legal, IT, Marketing and Sales) to deliver customer solutions to our retailers that create a competitive advantage and leverage insights garnered from Field Operations activity.

QUALIFICATIONS AND SKILLS

Four-year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp
Outstanding business and financial acumen as demonstrated by effective budgeting, forecasting and talent acquisition and management.
Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise.
Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issue resolution.
Expert ability to effectively forecast, plan, anticipate and conduct financial analysis.
Excellent verbal and written communication skills.

COMPENSATION

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $108,941 to $168,859. Annual Incentive Plan is 10%.

CULTURE AND BENEFITS
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.

In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

Posting City:

Cottage Grove, MN