Titulo del puesto:
Temporary Retail Quality Coordinator

General information.test

Ubicación: Cottage Grove, MN
Día:
11-Jan-2023
Compañía:
Renewal by Andersen
N.° de referencia:
2769
Categoría del puesto:
Customer Service
Posting City:
Cottage Grove
Estado:
MN

Descripción y Requerimientos

RENEWAL BY ANDERSEN

 
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
 
SUMMARY Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Temp-to-hire coordinators use sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex/escalated reorders. Strong candidates would thrive in a fast - paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment as needed.
 
 
PRIMARY RESPONSIBILITIES 

·       Assesses, approves, and processes reorders. Communicates with retail when coverage is denied.

·       Uses written and verbal communication skills to respond to customer inquiries.

·       Uploads pictures and ensures defects are coded correctly

·       Assists retail with expediting basic escalated reorders utilizing knowledge of lead times, logistics and supply chain capabilities.

·       Investigates multiple fall downs for retail. Takes steps to prevent repeat failures.

·       Coaches retail on product failure modes, warranty coverage, policies, and procedures.

 
 
QUALIFICATIONS

·       High school diploma or equivalent plus 2 year's work experience.

·       Understands delivery partner and customer needs and issues relating to the fulfillment process. 

·       Ability to understand product including failure modes. Ability to understand technical product specifications.

·       Problem Solving/Opportunity Identification.

·       Ability to quickly assess situations and respond quickly.

·       Basic computer skills including MS Office and proficient typing abilities.

·       Basic written and verbal communication skills.

 
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
 
Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners
 
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  
 
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.