Titulo del puesto:
Service Account Representative

Información general

Ubicación: San Francisco, CA
Andersen Corporation
Posting City: Remote, CA
N.° de referencia:
Categoría del puesto:
Field Service
Posting City:
San Francisco

Descripción y Requerimientos


We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.


Responsible for the delivery and implementation of Enterprise service solutions that uphold the strategies of the Service Organization in the areas of Customer, Quality and Cost.  Encourage and promote the long-term use of Andersen Enterprise products and services.  Promote corporate goodwill while limiting liability to the enterprise.


  • Provides specialty trade support for premium segments and customers.  Collaborates cross-functionally to deliver an exceptional customer experience commensurate with the Andersen brand.
  • Manages escalated customer situations in conjunction with cross functional teams including but not limited to our corporate legal department.  Leads negotiations and provides resolutions to legal claims and customer disputes.
  • Diagnoses customer needs and determines solutions in compliance with the warranty and policies.
  • Leads window and door installation training, guidance and clinics as needed.
  • Provides project management oversight for large-scale projects. Oversees the compliance and management of field water tests in accordance with industry-recognized standards.



  • Possesses advanced technical aptitude.
  • Ability to make high level decisions.
  • Demonstrates advanced problem-solving skills.
  • Demonstrates basic negotiation skills.
  • Demonstrates excellent verbal communication skills.
  • Possesses excellent customer service skills.


  • High school diploma or equivalent
  • High tolerance for ambiguity
  • Strong verbal and written communication skills
  • Demonstrates extensive product knowledge
  • Possesses basic computer skills


·       Intricate knowledge of construction practices & regional requirements (procedures including, but not limited to testing practices)


Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays, a robust employee Wellbeing program, as well as profit sharing (all benefits are subject to eligibility requirements).


“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

 Benefits include, and are not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.


* 2020 Andersen brand surveys of U.S. contractors, builders & architects

** 2020 Andersen Brand Survey of U.S. homeowners


 In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

 Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:
Remote, CA