Titulo del puesto:
Retail Service Representative III

Información general

Ubicación: Laguna Hills, CA
Renewal by Andersen
Posting City: Laguna Hills, CA
N.° de referencia:
Categoría del puesto:
Customer Service
Posting City:
Laguna Hills

Descripción y Requerimientos


We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Renewal by Andersen is adding a Retail Service Representative III to our Orange County team in Laguna Hills! The role's main responsibilities are to schedule installations and to maintain an open line of communication with homeowners regarding any installation-related issues or changes. We are looking for an accomplished, driven candidate to help perfect our customers' experience in upgrading their homes.

  • Serve as a primary contact for scheduling customer installations. Develop trust with homeowners and assist with problem-solving. 
  • Responds to complex or escalated customer inquires. 
  • Makes decisions and allocations regarding matters within the area of specialization, usually with manager consultation and approval. 
  • Gathers and complies data; performs complex calculations; analyzes data and prepares reports. 
  • Provides training and guidance to team members; assists them in developing their knowledge, skill and relationships with their primary customers/delivery partners. 
  • Identifies and recommends process improvements; implements solutions with approval of management. 

  • High school diploma or equivalent plus 4 years experience to include customer service work.
  • Evidence of continued education required, degree or certification preferred. 

  • Advanced phone etiquette, verbal and writing skills, including customer resolution, to handle challenging customers and de-escalate the situation. 
  • Experience training and coaching others. 
  • Strong decision making and negotiation skills. 

  • Experience writing work process documentation. 
  • Informal team leader. 

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:
  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners

The hourly pay rate for this position ranges from $23.14 - $28.35. Your recruiter can share more about the specific compensation package in during the hiring process. In addition to your pay, Andersen Corporation current offers benefits such as comprehensive health benefits, 401k contribution, paid time off, eight paid standard holidays plus two floating holidays, a robust employee well-being program, as well as profit-sharing (all benefits are subject to eligibility requirements). 

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City:
Laguna Hills, CA