Titulo del puesto:
Retail Service Rep II

General information.test

Ubicación: Torrance, CA
Día:
13-Jan-2023
Compañía:
Renewal by Andersen
N.° de referencia:
2788
Categoría del puesto:
Operations
Posting City:
Torrance
Estado:
CA

Descripción y Requerimientos

Renewal by Andersen is looking to add a Retail Service Representative (RSR) II to our team in Torrance, CA.  The Retail Service Representative will primarily focus on providing customer service through scheduling window and door installations with our homeowners.


RESPONSIBILITIES:

• Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations

• Answers phone calls, determines nature of business, and directs individuals to appropriate resource

• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems

• Searches records and files for specific data

• Post entries in books of account, ledgers or other record keeping logs

• Performs routine typing or word processing of materials, including lists, envelopes and form letters

• Coordinates mailing, copying and other administrative projects

• Maintains stock levels of supplies & brochures

• Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application

• Serve as a department project team member and may perform routine special orders/requests

• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

 

QUALIFICATIONS:

• High School diploma or equivalent

• Minimum of 1-year customer service experience

• Basic word processing and spreadsheet skills

• Ability to develop and establish good interpersonal relationships

• Demonstrates ability to work and contribute in a team environment

• Good phone etiquette and verbal/writing skills

• Customer orientation

• Flexibility & positive outlook

• Listening skills

• Detail orientation


CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.


As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

• Medical/Dental/Vision/Life Insurance

• Health Savings Account contributions

• Paid holidays plus PTO

• 401(k) plan & contributions

• Professional development & tuition reimbursement opportunities

• A culture that supports work-life balance

• An environment where collaboration is key

• Volunteer opportunities – on company time

• Environmentally conscious business decisions

• 10,000 employees and career opportunities nationwide

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit-sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.



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