Titulo del puesto:
Internal Operations Supervisor I- Torrance

Información general

Ubicación: Los Angeles, CA
Día:
16-Ene-2024
Compañía:
Renewal by Andersen
Posting City: Torrance, CA
N.° de referencia:
4544
Categoría del puesto:
Operations
Posting City:
Los Angeles
Estado:
CA

Descripción y Requerimientos

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 "America’s Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.


SUMMARY:

The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.


PRIMARY RESPONSIBILITIES:

 * Supervise the Service Department & Ordering Team; maximizing efficiency of teams and delivering high level of customer service throughout the process

 * Manage data input (through Salesforce) into designated computer systems to assure accuracy and maximize first time throughout the process

 * Coordinate and oversee job folders and other documents related to operational functions

 * Ensure open communication between sales, operations and install teams on a daily basis

 * Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement

 * Develop and maintain standard operating procedures

 * Provide training and direct daily work of direct reports


QUALIFICATIONS AND SKILLS

 * Demonstrated ability to work with minimal supervision

 * Proven ability to remain calm during stressful situations

 * Excellent organizational skills

 * Demonstrated leadership skills in directing, managing, and motivating employees

 * Excellent communication skills

 * Excellent analytical skills

 * Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction Bachelor's degree and 3-5 years of outstanding operations & customer service experience; or equivalent combination of experience and education


Salary Information:

Compensation is a range $75,000-$80,000

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).


CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.


Benefits include, and are not limited to:

 * Medical/Dental/Vision/Life Insurance

 * Health Savings Account contributions

 * Paid holidays plus PTO

 * 401(k) plan & contributions

 * Professional development and tuition reimbursement opportunities

 * Charity contributions

 * Nationwide career opportunities


We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.


In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City:
Torrance, CA