PURPOSE: Effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectations.

PRIMARY RESPONSIBILITIES:

· Accurately measure the dimensions and determine installation processes for windows and doors

· Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products

· Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process

· Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.

· Determines installation labor duration and installation materials needed to successfully complete the job.

· Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers

· Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.

· Approves any additional installation labor required to complete the job

· Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.

· Work directly with Homeowners to resolve installation process issues.

· Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.

· Supports installation leadership on recruitment of installation sub-contractors

DIRECTION OF OTHERS:

Provides direction to crews on job specifics and questions during installation

QUALIFICATION AND SKILL REQUIREMENTS:

· High School Degree

· A minimum of 5 years of work experience in the home improvement or other closely related field.

· Previous customer service experience, especially win/win problem solving and conflict resolution skills required.

· Valid Driver’s license and clean driving record

· Strong written and verbal communication skills.

· Able to lift, push/pull, and carry at least 40lbs.

· Able to stand for at least 6 hours per day.

· Able to climb ladders, stairs, and kneel.

· Knowledge of applicable building codes and construction techniques.

· Previous work experience recruiting independent contractors.

· Ability to work in a team environment.

RENEWAL BY ANDERSEN CORPORATE VALUES

Each employee is responsible for upholding these values in their daily activities.

HOMEOWNER FOCUS: We are committed to understanding our homeowner customer’s real needs and expectations, and exceeding them. We recognize that a delighted customer is our best recommendation to future business.

SAFETY: We are committed to the safety and well being of the people who come into contact with our products.

EXCELLENCE: We set the highest standards for our professional performance, our products and service. We are committed to continuous quality improvement in all that we do.

INTEGRITY: We are committed to working fairly and honestly with all those with whom we come in contact.

INNOVATION: Our motto “different and better” connotes innovation, aesthetic and economic value… going beyond the expected into the surprising.

TEAMWORK: We foster an environment where individual skills and talents are recognized and encouraged to thrive in a cooperative team environment.

INDIVIDUAL DIGNITY: We believe that respect for each other’s cultures, point of view and professional business styles significantly contributes to our business goals.

CITIZENSHIP: We believe that we have a direct and compelling responsibility to our communities to conduct our business ethically, to engage in responsible stewardship of the environment, and to concern ourselves with the welfare of the people in the communities in which we work.

ANDERSEN “CODE OF BUSINESS CONDUCT”

Each employee is responsible for adhering to the Andersen Code of Business Conduct.