Titulo del puesto:
Customer Experience Coordinator

Información general

Ubicación: Sacramento, CA
Día:
01-Feb-2024
Compañía:
Andersen Corporation
Posting City: 
N.° de referencia:
4537
Categoría del puesto:
Customer Service
Posting City:
Sacramento
Estado:
CA

Descripción y Requerimientos

RENEWAL BY ANDERSEN SUMMARY 

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY 

The Customer Experience Coordinator II processes loan applications and works with the Consumer Finance Manager to provide timely and effective service to rFinance retailers and customer. The work includes entering applications into lenders' system, following up with customers by phone, text and/or email to communicate the status of their application, obtaining the appropriate documents to complete the loan, and ensuring loans are signed by customers in a timely manner. The documents or information is then sent to the lender to finish processing. To enable success, the process is managed by the consumer finance workflow system and the coordinator is supported by the Consumer Finance Manager.

Schedule is as follows:
You can expect to work Tuesday through Saturday, hours are 12PM - 9PM PST. Saturday hours will be 9AM to 6PM PST. There is possibility that days worked could change to Sunday through Thursday in the future.

PRIMARY RESPONSIBILITIES

  •  For qualified customers, enter the application into the lender's system and check on the status of lender's decision. Update the workflow system on the status and enter next action notes. Then communicate to the customer, sales rep and consumer finance specialist the status of the application and next steps.
  • Obtain all the appropriate documents to complete the loan, and ensure loans are signed in a timely manner. Send all documents and/or information to lender to finish processing. Update the workflow system on the status of the application and any issues. Then communicate to the customer, sales rep, retailer and consumer finance specialist as appropriate. 
  • Support the Consumer Finance Manager in assisting customers with resolving customer complaints, attaining approval extensions, correcting expired financing, making plan changes, and fulfilling requests for increase / decrease in loan amounts.

QUALIFICATIONS AND SKILLS 

  •  High School Diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong computer/data entry skills
  • Detail orientated
  • High personal integrity
  • Organized and possess the ability to follow processes and complete tasks in timely manner
  • 2 years of relatable experience (consumer finance experience or sales/in-side sales/call center experience preferred)
  • Aptitude to quickly learn and apply technical aspects of consumer finance

CULTURE AND BENEFITS 

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

·       Medical/Dental/Vision/Life Insurance  

·       Health Savings Account contributions  

·       Paid holidays plus PTO  

·       401(k) plan & contributions  

·       Professional development and tuition reimbursement opportunities  

·       Charity contributions 

·       Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

 

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

 

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.