Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in the Chicago Market, based out of Des Plaines or Lockport!
The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.
This is a hybrid role, 2 days from home & 3 days in-office. We have two office locations in our Chicago Territory: one in Des Plaines & one in Lockport. We are looking to add to either location.
Training period of 90 days would be full time in office until training has completed.
RESPONSIBILITIES:
* Provide Signature Service customer service to homeowners
* Create and maintain homeowners’ job files
* Build a concrete relationship with the homeowner
* Work with RSR's and Scheduling teams to move the homeowner's job through the process
* Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job's in Progress.
* Resolve any post install situations.
* Schedule homeowners’ technical measure, installation date, and reminder calls
* Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
* Send out the post installation survey and resolve any post installation situations
CULTURE:
* We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.
BENEFITS:
* We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing. Hybrid work schedule.
QUALIFICATIONS:
* 2+ years customer service experience
* Solid and accurate data entry skills
* Strong communication and time management skills
* Competency in Microsoft Office software
* High attention to detail and organization abilities
* Excellent interpersonal skills and the ability to manage simultaneous tasks
Salary Range: $26-30 hr. Based on experience.
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).
CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
· Medical/Dental/Vision/Life Insurance
· Health Savings Account contributions
· Paid holidays plus PTO
· 401(k) plan & contributions
· Professional development and tuition reimbursement opportunities
· Charity contributions
· Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.