Job Name:
Install Training Supervisor

General information

Location: Glenview, IL
Date:
16-May-2022
Company:
Renewal by Andersen
Ref #:
1499
Job Category:
Installation
Glenview
IL

Description & Requirements

Renewal by Andersen is looking to add an Installation Training Supervisor to our Chicago market team in Glenview, IL!

Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.  We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen.  We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.  Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.  Want to join our team?

 

PURPOSE:  To train and develop the skills, knowledge, ability and attitudes of new and existing installation crews and installers. Proper installation techniques, safety and compliance adherence, homeowner experience, business processes and other areas as designated are key areas of focus. Effective execution of job duties should deliver targeted operating profit, first time through rates, remake goals, DSO objectives, establish safe work practices, and homeowner experience targets.

RESPONSIBILITIES:

  • Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and signature service. Visiting Homeowner work sites to audit existing and new processes.
  • Conduct hands-on product installation training both at the facility and on the jobsite. This training will be conducted for all new installation hires along with refresher training of existing installers. Key components of this program include, but are not limited to:
    • Assures pre-arrival planning for materials and resources.
    • Proper job-site Safety and Set-up meet company standards.
    • Ensures compliance with RbA's installation process, procedures and local building codes.
    • Teaching and delivering signature service, along with the importance of maintaining the Andersen brand.
    • Understanding and applying the "Critical Performance Factors" of proper window installation.
    • Ensures that newly learned skills are consistently applied.
    • Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. 
    • Ensuring install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.
  • Routinely evaluates the impact of training on business results. Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-first time through rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
  • Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
  • Partner with the install leaders to ensure safe practices are in place and are followed.  Ensure that all regulatory required training is completed as appropriate.
  • Support the recruiting efforts as needed to meet workforce requirements.
  • Other duties as assigned by supervisor.
  • Train, lead, and develop all associates involved in the installation processes. 

CULTURE:

·       We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives.  We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities.  We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

BENEFITS:

·       We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing.

QUALIFICATIONS: 

  • High school diploma or equivalent
  • Installation leadership experience, preferred
  • Construction knowledge
  • Decision making
  • Customer orientation
  • Results oriented
  • Training/Coaching
  • Providing performance feedback

                Strong communication skills

                Valid state driver’s license, preferred

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.