Job Name:
Concierge

General information

Location: Lockport, IL
Date:
27-Apr-2022
Company:
Renewal by Andersen
Ref #:
1364
Job Category:
Customer Service
Lockport
IL

Description & Requirements

CONCIERGE RETAIL SERVICE REPRESENTATIVE

Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are looking to add a Concierge Retail Service Representative to our team in Chicago!


Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve.  We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.  Want to join our team?

PURPOSE:  The Concierge Retail Service Representative role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will provide a customized level of communication with every homeowner.

RESPONSIBILITIES: 

  • Build a concrete relationship with the homeowner
  • Create and maintain homeowners job file
  • Schedule homeowners technical measure, installation date, and reminder calls
  • Work with Retail Service Representatives and scheduling teams to move the homeowners job through the process
  • Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
  • Send out the post installation phone call and survey
  • Resolve any post installation situations

QUALIFICATIONS: 

  • 1+ years customer service experience
  • Solid and accurate data entry skills
  • Strong communication and time management skills
  • Competency in Microsoft Office software
  • High attention to detail and organization abilities
  • Excellent interpersonal skills and the ability to manage simultaneous tasks

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.  We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development & tuition reimbursement opportunities
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities – on company time
  • Environmentally conscious business decisions
  • 10,000 employees and career opportunities nationwide

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.


Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.